Send feedback
Send a note about the dashboard to the iAdvize team from any page, and what is attached to it.
Send feedback is in the sidebar footer, above Documentation. It is there on every dashboard page, and every signed-in member sees it, whatever their role.
Send a note
- Click Send feedback. On a collapsed sidebar, hover the icon to see its label.
- Write your message, up to 2,000 characters. A counter shows how much you have left.
- Click Send feedback. The button shows Sending…, then the dialog closes and Thanks! Feedback sent. appears.
If the send fails, the dialog stays open with your text and says "That didn't go through. Your message is still here, so you can try again." The button becomes Try again. Trying again with the same text never sends two emails.
Press Escape or Cancel to close the dialog without sending. Your text is still there when you reopen it.
What is attached
The message goes to the iAdvize team as one email. Next to your text, the email carries:
- your name, email address and role, and your organization;
- the page you sent it from, and the site, agent, agent version or conversation that page is about, only when it belongs to your organization;
- your dashboard language and time zone, your browser and operating system, your window size, and the release of the dashboard.
On a conversation page and on the playground, the dialog says the conversation is attached too. Please leave personal data out of your message, and anything that identifies a shopper.
What happens next
A reply from the team goes to your email address. Nothing is stored in the product: there is no list of past feedback to look at. The draft lives in memory only, so reloading the page or closing the tab discards it.