The Overview shows conversation types instead of recent conversations
ChangedThe Overview no longer ends with a list of the latest conversations. Its last card, Conversation types, ranks the conversation types by the share of labeled conversations that carry each one. It shows the five most common, and Load more shows the rest.
The card follows the Overview's period, Source, Agent, Agent version, Language, Device and keyword filters, so for those its figures match the numbers above it. The Customer feedback filter does not narrow it. They are the same figures as the Demand tab of the Insights report.
Click a type to open the Conversations page filtered on it. The full conversation list is still there.
Shares appear once 30 conversations are labeled in the current scope. Until then, the card says so and shows no rows. A conversation gets its labels 30 to 90 minutes after it goes quiet, so a recent one is not counted yet.
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