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Report charts read per hour on a period of one or two days

Changed

On Today, Yesterday or any range of two calendar days or fewer, the volume charts now plot one point per hour instead of a single point per day. You see when the day's conversations, widget events and ratings happened. A longer range stays daily.

  • Conversations over time (Insights), Engagement over time and Feedback over time (Quality) all follow this rule.
  • Hours are shown in the time zone saved in your preferences. The period itself is still whole UTC days.
  • On a range that includes today, hours that haven't started yet have no value rather than showing zero.
  • With Compare to previous period on, the dashed overlay on the conversations chart is hourly too.

If you read reports through the MCP server, the volume field of get_report changed shape for the conversations, quality and engagement reports. It now carries a granularity (day or hour), and the quality and engagement series moved under points. This breaks a client that read volume as an array. We know of no such client.

Resources

The Conversations over time chart on a one-day range, drawn per hour from 02:00 AM to 11:00 PM with its peak marked.