iAdvize
Back

Suggested replies stay in the shopper's language after a bare product name

Fixed

Suggested replies no longer switch language on a bare name. When a shopper's message was only a brand or a product name (say "Carolina Herrera" on an English store), the suggested replies under the assistant's answer could come out in another language, often French. A name carries no language, so the assistant was guessing one.

It now picks the language in this order:

  1. The language of the shopper's latest message.
  2. If that message is only a brand or product name, a number, a size or a word like "ok", the language of the shopper's most recent message that has one.
  3. On a first message that is only a name, the language the assistant's answer is written in.

Product names still appear exactly as your catalog writes them, and your catalog's or settings' language never decides the language of a suggested reply.

Resources