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Key figures shows the share of conversations with one shopper message

Added

The Averages tab of the Conversations page is now Key figures, and it has a third figure: Conversations with one shopper message.

It is the share of the conversations in the range and filters you have selected where the shopper wrote exactly one message, as a percentage of every conversation in scope.

The three figures sit on one row on a wide screen, and stack on a phone. The tab names on the page are now Log (was All), Conversation topics (was Conversation Topic) and Key figures. The tab underline now runs the full width of the page.

Resources

The Key figures tab of the Conversations page, with the average messages, the average conversation length and the share of conversations with one shopper message.